Refund policy
At Mr. Bed, we want you to be satisfied with your purchase. If you need to return an item, please review our return policy below:
Return Period
You have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
• The item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.
How to Request a Return
1. Contact us at info@mrbedgroup.com or by phone/WhatsApp at +96590991465 to start the return process.
2. If your return is accepted, we’ll provide a return shipping label and instructions on how to send your package.
3. Items sent back without a return request will not be accepted.
Return Shipping Cost
There is a 10 KD cost for return shipping, which will be deducted from your refund.
Damages and Issues
Inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can resolve the issue.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
• Custom products (special orders, personalized items)
• Hazardous materials, flammable liquids, or gases
We also do not accept returns for sale items or gift cards. Contact us if you have questions about your specific item.
Exchanges
To get a new item, return the original item and make a separate purchase for the new item once the return is accepted.
European Union Cooling-Off Period
If your purchase is shipped to the European Union, you have the right to cancel or return your order within 14 days, provided the item is in its original condition with tags and packaging. Proof of purchase is required.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be processed within 10 business days to your original payment method. Please note it may take additional time for your bank or credit card company to process the refund. If you do not receive your refund within 15 business days after approval, please contact us at info@mrbedgroup.com.
For any questions or concerns, reach out to us at info@mrbedgroup.com or by phone/WhatsApp at +96590991465.
